Help說明
Care & answers保養與問答
Everything about looking after silver, finding your size, how we handle your data — and the questions we get at the stall most often. 關於銀飾保養、量尺寸、我們如何處理你的資料——以及攤位上最常被問到的問題。
Looking after sterling silver925 純銀保養
Silver tarnishes. It is a reaction with air and moisture, not a defect — and it is entirely reversible. 純銀會氧化。這是與空氣和水分的反應，不是瑕疵，而且完全可以恢復。
Wipe pieces with the soft cloth after wearing. Store them in the pouch, away from humidity. Take them off before swimming, showering or cleaning. Lotions and perfume are fine once the piece is on the skin, but not directly on the metal. 配戴後用柔軟擦拭布擦一遍，放回布袋並遠離潮濕。游泳、洗澡、清潔前先取下。乳液與香水在戴上之後沒問題，但避免直接接觸金屬。
For a deeper clean, a dip in warm water with a drop of mild detergent, then dry thoroughly. We re-polish anything bought from us, free, whenever you find us at a market. 需要更深清潔時，用溫水加一滴中性洗劑浸泡，再徹底擦乾。在我們攤位上找到我們，凡購買過的作品都可免費重新拋光。
Finding your ring size找出你的戒圍
Wrap a strip of paper around the base of your finger, mark where it overlaps, then measure that length in millimetres — that is the inner circumference. Compare it with the table below. 用紙條繞手指底部一圈，重疊處做記號，量出長度（mm）即為內周長，對照下表。
- AU / UK
- J – L – N – P – R – T
- US
- 5 – 6 – 7 – 8 – 9 – 10
- Circumference
- 49.3 – 51.8 – 54.4 – 56.9 – 59.5 – 62.1 mm
- Diameter
- 15.7 – 16.5 – 17.3 – 18.1 – 18.9 – 19.8 mm
Between sizes? Go up. Wider bands (like the Stone Band) feel tighter than thin ones, so size up by half a size for anything over 5 mm wide. Still unsure — bring your best-fitting ring to the stall and we will measure it. 介於兩個尺寸之間？選大一號。寬版戒環（例如原石戒環）比細款更貼，寬度超過 5 mm 建議加半號。還是不確定？把你最合手的戒指帶到攤位，我們直接量。
Do you sell online?有在線上販售嗎？
The site is a catalogue rather than a checkout. Pick what you like and send us a reserve request — we will hold it for the next market, or post it to you. 網站是型錄而非結帳頁。選好後送出預留請求，我們會在下個市集保留，或直接寄給你。
How much is postage?運費多少？
Free express shipping within Australia on orders over $150. Under that, it is a flat $9. Everything ships tracked and signature-on-delivery. 澳洲境內訂單滿 $150 免運（快速件），未滿固定 $9。全部附追蹤與簽收。
Can I exchange a ring size?可以換戒圍嗎？
Yes — within 30 days, unworn, and we resize most bands free once. Come find us at a market or email us first. 可以，30 天內且未配戴，多數戒環提供一次免費調整。到攤位找我們或先來信。
Do you take custom orders?接受客製嗎？
Occasionally, depending on the bench schedule. Engraving and charm additions can usually be done at the stall while you wait. 視工作排程偶爾接單。刻字與加掛吊飾通常可在攤位現場完成。
Is the silver solid?是實心銀嗎？
Yes — 925 sterling silver throughout, nothing plated. Stones are natural, so colour and inclusions vary slightly piece to piece. 是，全線為 925 純銀，無鍍層。天然石的色澤與內含物會略有差異。
Where are you based?你們在哪裡？
Perth, Western Australia — the bench is at home. Most weekends we are at a market somewhere — see the schedule page. 伯斯，工作台就在家裡。多數週末都在某個市集——請見行程頁。
Privacy & Cookies隱私權與 Cookie
This site stores a small amount of information on your device to work properly. We only collect analytics data if you say yes. 網站會在你的裝置上儲存少量資訊以正常運作。只有在你同意後才收集分析資料。
- Necessary必要
- Remembers your language (EN / 繁中) and your cookie choice. Stored for 1 year, never shared. 記錄語言選擇（EN／繁中）與 Cookie 同意紀錄。保存一年，不會外流。
- Analytics分析
- Google Analytics, loaded only after you accept. Used to see which pages are read most. IP addresses are anonymised. Google Analytics，僅在你同意後載入。用來了解哪些頁面最常被閱讀，IP 會匿名處理。
No advertising or marketing cookies are set. Your choice is remembered for one year, and you can change it at any time using the button below. 我們不使用廣告或行銷 Cookie。你的選擇會保存一年，可隨時透過下方按鈕更改。
Contact: hello@zandcstudio.example — we answer within two business days. 聯絡：hello@zandcstudio.example — 兩個工作天內回覆。